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Mon - Fri we ship all in-stock orders same day for orders received before 3PM MST or next business day if received after 3PM MST.
Sat & Sun all in stock orders received by 1PM MST ship same day - orders received after 1PM MST on Sat & Sun will ship next day.

Backorders - All backordered items will ship next business day after received/ replenished at our warehouse.

For more questions on shipping and orders feel free to email us. We respond to emails within 24 hours of receipt or by the next business day. CONTACT US 

We have a limited lifetime warranty against Manufacturer defects for the life of the product. If you have an item that has become defective under normal conditions or suggested use please email us. CONTACT US

• We may use replacement parts or a full replacement of all parts to make up a products warranty replacement. Each of the components that make up a product will be handled individually in the warranty process. We will replace all of the parts that have become defective under the limited lifetime warranty. 

• Items that fall within the warranty program can not be returned for a refund - (for refunds see 30 day return policy above on this page). 

• Small rattle noise inside bottle. This sound is actually from part of the Manufacturing process and is normal. This small noise was created when they preformed the vacuum insulating process and will not affect the performance of the bottle or insulation values.

• If applicable and approved on certain occasions items can be exchanged for a similar item.- [Customer pays return shipping if warranty exchange is approved] 

• Obsolete models. If your product/s has been discontinued or updated to a newer model your product/s original price will be applied to the new model/ product. If the newer model is more expensive the customer will have to pay the difference or retain a store credit for the original products purchase price to obtain the warranty. - [We can not refund your product after the initial 30 days]

We try our best to provide the strongest water bottles made and even provide the strongest bottle bumper gear so you can make your existing water bottles not only look cool but last longer.  Sometimes things happen and we get that.  If for any reason you are not happy with your purchase we accept returns & exchanges for any unused item within 30 days of purchase.

Please contact us prior to sending any return to us. We will provide you with an RMA # (Return Merchandise Authorization). CONTACT US