Returns & Warranty
** NOTE We try our best to provide the strongest water bottles made and even provide the strongest bottle bumper gear so you can make your existing water bottles not only look cool but last longer. Sometimes things happen and we get that. If for any reason you are not happy with your purchase we accept returns & exchanges for any unused item within 30 days of purchase.
Please contact us prior to sending any return to us. We will provide you with an RMA # (Return Merchandise Authorization).
We have a limited lifetime warranty against Manufacturer defects for the life of the product. If you have an item that has become defective under normal conditions or suggested use please email us.
• We may use replacement parts or a full replacement of all parts to make up a products warranty replacement. Each of the components that make up a product will be handled individually in the warranty process. We will replace all of the parts that have become defective under the limited lifetime warranty.
• Items that fall within the warranty program can not be returned for a refund - (for refunds see 30 day return policy above on this page).
• Small rattle noise inside bottle. This sound is actually from part of the Manufacturing process and is normal. This small noise was created when they preformed the vacuum insulating process and will not affect the performance of the bottle or insulation values.
• If applicable and approved on certain occasions items can be exchanged for a similar item.- [Customer pays return shipping if warranty exchange is approved]
• Obsolete models. If your product/s has been discontinued or updated to a newer model your product/s original price will be applied to the new model/ product. If the newer model is more expensive the customer will have to pay the difference or retain a store credit for the original products purchase price to obtain the warranty. - [We can not refund your product after the initial 30 days]
- LUX-BOTTLE™ Warranty
Because our LUX-BOTTLE™ is considered a Luxury item, a very different set of circumstances apply to the warranty. For example our LUX-Bottle™ can get light scratches or scuffs on the exterior coating VERY easily. Thus we have tried to be VERY diligent in any reference or page on the LUX-BOTTLE™ page stating that we can not cover or warranty a LUX-BOTTLE™ due to light scratches or scuffs. LUX-BOTTLES are indeed the most luxurious looking hydration bottle made but they do require the owner to be very careful in how they handle and maintain their bottle.
If you are intending on exposing your bottle to the elements we strongly suggest out PRO SERIES bottles which should not give you any problems at all.
40oz PRO SERIES
64oz PRO SERIES